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Connect Telegram

Let customers message a Telegram bot of your own, answered by your sales agent.

4 min read · Updated 8 November 2026

A Telegram bot lets people message your business there, and your sales agent answers them just as it does in your store’s chat. It takes about a minute, and you need nothing beyond a Telegram account.

Opening the Telegram card, pasting a bot token and connecting
Sales agent, then Channels: choose Telegram and paste your bot token.

Make your bot

  1. In Telegram, open @BotFather and send /newbot.
  2. Pick a name, then a username that ends in bot.
  3. BotFather replies with a token. Copy it.

Connect it

  1. In your dashboard, open Sales agent, then the Channels tab.
  2. Press Connect on the Telegram card.
  3. Paste the token into Bot token and press Connect Telegram.
  4. Copy the link to your bot that appears. Open it in Telegram and press Start to try it.

Share it and manage it

  • Share the link anywhere: your store, your bio, a message. Everyone who presses Start gets your agent.
  • Their chats arrive in Chats, where you can take one over. See Read chats and take over.
  • Paste a new token if Telegram stops accepting the old one, and Disconnect to stop answering there.
  • Only one-to-one chats are answered. Groups are ignored.

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Still stuck? Write to support.