1. Who is responsible
The seller is responsible for delivering what you paid for and for putting it right if they do not. Refunds are paid by the seller from their own bank account. 247Store does not pay refunds from its own funds, but it keeps the process fair and on time, and it steps in when a seller does not respond or a buyer escalates.
2. Opening a case (buyers)
Open a case from your order page, within 30 days of paying. Choose what went wrong:
- my order has not arrived;
- it is not as described;
- it arrived wrong or damaged;
- I would like a refund;
- I would like to return it;
- something else.
Write what happened and add up to three photos with each message (twelve per case). Photos help a lot with damaged or wrong items. You can track the case on the same page, and you do not need to chase: we email you as the case moves.
3. How long each side has
- The seller has 3 working days to reply to a new case or to your next message.
- When a refund or replacement has been agreed, the seller has 3 working days to carry it out.
- If you have not replied to the seller for 7 days, the case is closed. You can open a new one if the problem is still not solved and you are inside the 30-day window.
- The seller is reminded as a deadline gets close. If it passes with no reply, the case is escalated to 247Store.
4. What can come out of a case
The seller may offer a full or partial refund, or a replacement. You can accept the offer or decline it and keep talking. A refund is paid by the seller to the account you paid from and the seller records it in their dashboard. Where goods are to be sent back, the case says who arranges it and by when.
If you cannot agree, either side can ask 247Store to review the case.
5. When 247Store steps in
We review a case when a buyer escalates it, when a seller lets a deadline pass, or when something looks like fraud. We read the messages, photos and order history, may ask either side for more, and record an outcome and the steps expected of each side. We aim to be fair and to act quickly, but a review does not guarantee a particular result.
A seller who ignores cases, refuses a refund the review found due, or sells goods that are not as described may lose access to selling and payouts.
6. If you were charged and the order did not go through
An order is paid only when the payment provider confirms it. If your bank debited you but the store says the payment has not shown up, wait a few minutes, then contact the store from your order page or write to us with the payment reference. A message or screenshot is not enough for a seller or for our agent to mark an order paid; the provider’s confirmation is.
You may also be able to raise a dispute with your bank or the payment provider. Those follow the provider’s own rules and timelines.
7. Digital products
Digital products (such as files, courses and memberships) are made available once payment is confirmed. If you did not get access, or what you got is not as described, open a case in the same way. Because a digital product can be copied once delivered, a seller may decline a change-of-mind refund on it, but not one for a product you could not use or that was not as described.
8. Reporting a store
If a store looks like a scam, sells fake or prohibited goods or is abusive, use the “Report this store” link on its pages. We review reports and can unpublish a store while we do. Reporting is separate from a case about your own order, and you can do both.
9. Contact us
Need help with a case or a payment? 247Store. Email: support@247store.site.